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Terms of Sales

Terms of Sales

The company SENZ sprl, holder of the MAKESENZ brand and the products sold under this brand, provides an electronic commerce site accessible via the Internet at the address
The purpose of the site is to offer cosmetic products for sale (hereinafter referred to as "Products" or "articles") exclusively to consumer and non-professional buyers.
Any purchase of items on the SENZ electronic commerce site is subject to these General Conditions of Sale ("GTC") which the Buyer declares to accept without reservation. They have been in effect since June 3, 2013. SPRL SENZ is registered with Banque Carrefour des Entreprises (BCE) under number 084.087.9637 (TVA BE 0840879637). The head office is located rue Simonis 60 at 1050 Ixelles
The Buyer, prior to his order, declares to have full legal capacity allowing him to commit under these general conditions of sale.

1. Orders

The Buyer places his order on the SENZ site by following the procedure indicated to him. SENZ's automatic recording systems are considered as proof of the nature, content and date of the order.
The confirmation of the online order constitutes an electronic signature which has, between SENZ and the Buyer, the same legal value as a handwritten signature.
The sale will not be concluded until confirmation of the order by SENZ.
This confirmation includes: a summary of the order, the geographic address of SENZ where the Buyer can present his complaints, if applicable, a payment invoice paid subject to acceptance of the bank transaction by the Buyer's bank
SENZ reserves the right not to confirm an order for any reason.

2. Price

The prices are indicated in euros, VAT included and are only valid on the date of ordering. The prices of the articles can be modified by SENZ at any time. Only the price displayed on the SENZ site is authentic between the parties.

3. Payment methods
To pay for his order, the Buyer has the payment methods indicated when placing the order.
Online payment allows the Buyer to pay for his order via the MOLLIE payment platform, in a secure environment. The order validated by the Buyer will only be considered final when the bank payment center has validated the transaction.
SENZ reserves the right to cancel or suspend any order and / or any delivery in the event of refusal of authorization of payment by bank card opposed by the bank establishment of the Buyer or in the event of an existing commercial dispute with the Buyer.

4. Availability
In the event that the ordered good is unavailable, SENZ sprl will inform the Customer by email. If he wishes, the Customer may, at his option, maintain his order pending the availability of the product, be reimbursed for the price of the unavailable product without additional compensation, or benefit from a credit equal to the amount product price unavailable. He can make his choice known by simply returning an email to
Reimbursement will be made by crediting the bank account debited.

5. Costs, deadlines and terms of delivery
The delivery costs, if any, are indicated when the order is finalized by the Buyer.
The items are delivered to the place indicated by the Buyer when placing the order.
The Buyer must check the condition of the packaging of the goods on delivery and report any damage to SENZ ( within 24 hours of receipt of the delivery.

6. Personal data
The Buyer's personal data is processed in accordance with the law of 8 December 1992 on the protection of privacy with regard to the processing of personal data. Our policy is explained in the "legal notices" tab.

7. Conformity
The Buyer acknowledges having consulted all the information relating to the article before its purchase and that the latter is in all respects in accordance with its request.

8. Contract modification
Any modification of the GTC is opposable to the Buyer within 72 hours of their posting.

9. Responsibility
The Buyer is informed that SENZ's liability, whatever the nature of the damage, will in any event be limited to the amount of the order.
In the event of non-performance, SENZ cannot be held liable if the non-performance of the sales contract or its poor performance is attributable either to the Buyer or to the unpredictable and insurmountable fact of a third party foreign to the sale, either in a case of force majeure.
In addition, SENZ cannot be held responsible for any damage, direct or indirect, resulting from the use of the thing sold.
SENZ is in no way responsible for interruptions of access to its site and the consequences which may result therefrom.
SENZ can never be held liable for any damage or temporary or permanent incident that may be caused to the user's data or IT equipment when accessing the site or when visiting its pages or generally during transmission. on its device for receiving the files and software that make up the site. In particular, SENZ is not responsible for the possible transmission of viruses through its site.
SENZ is not responsible for the fraudulent use of its means of dissemination and declines all responsibility in the event of intrusion into its computer systems and theft of data, it being understood that SENZ implements the means necessary to prevent such unlawful intrusions.
Web spaces outside the domain of the address and, in particular, spaces to which the user can be directed by means of hypertext links are the sole responsibility of the holders of these spaces web.

10. Evidence agreement
The computer logs or "logs" processed by SENZ's computer systems are considered as valid means of proof between the parties (proof of orders, electronic communications, payments, etc.).

11. Indivisibility
If one of the provisions of the GTC is invalidated for any reason whatsoever, the parties agree that the other provisions will remain fully applicable.

12. Complaints
Any complaint about an online purchase must, under penalty of being inadmissible, be made within 24 hours of delivery of the order.
Any complaint must be sent by email to the following address and include the references of the article concerned and the precise grounds for disputes.

13. Period of withdrawal
The Buyer has a period of five (5) working days to notify SENZ sprl of its wish to withdraw. This period runs from the day of receipt of the Order. The Buyer, to exercise this right of withdrawal, must within this period inform SENZ sprl of its decision to withdraw, for example by post or email.
The Buyer must then return, at his expense, the Product (s) in their (their) original packaging, with the exception of personalized MAKESENZ products and menstrual cups which are neither returned nor exchanged for hygienic reasons, guaranteeing its (their) re-marketing thereafter, at the latest within seven (7) days of the communication of its decision to withdraw, to the following address:
SENZ SPRL - Rue Simonis 60- 1050 Ixelles- BELGIUM
When the period of seven (7) days expires on a Saturday, a Sunday or a public holiday, it is extended until the first following working day. If the above conditions are met, SENZ sprl will reimburse the Purchaser for all of the sums paid by the Purchaser, as soon as possible and at the latest within seven (7) days following the date on which SENZ sprl has received products). The initial delivery costs are included, with the exception of return costs which remain the responsibility of the Buyer. If all the returned items modify the total of the Initial Order to the point of passing it below the minimum purchase amount giving access to free delivery costs, said costs will then be deducted from the amount of the refund. The returned products must have been purchased by correspondence via the Site and not in one of our stores.
The Buyer will be reimbursed within 14 days of the date of receipt of the returned product.

14. Applicable law and competent courts
In the event of a dispute over the application of these conditions, SENZ and the Buyer agree to apply Belgian law and give jurisdiction to the courts of the judicial district of Brussels.